Your behavior as a team leader matters to your people. You can create clarity or add to confusion when it comes to collaboration software - even unknowingly. Here are some thoughts about how to use the best tools your company offers to make your team more efficient, competitive and happy. The rewards are immeasurable.
During your Going Google phase, you may have had 1:1 sessions with senior leaders. Depending on your company's level of enthusiasm, you were promised the world of what Google would do - which it did, just not at the pace promised. That disappointed some and left a wrong perception of Google Workspace as unfit for business, while staff "grew up" with and embraced Google Workspace.
If you joined later, that may have meant no Google-specific knowledge at all during onboarding, as there is a perception that people "just have Gmail accounts" and can we please talk about expense reporting.
Many companies do not remove all competing tools. A first category of tools is required by experts for their job. A second category has not yet been removed because decommissioning is hard. A third category is kept because people like to have a choice, or because other tools are designed for the desktop age and do not yet integrate properly into Google Workspace.
This is expensive and confusing, but worst: Some people mistake this for a sign that Google Workspace is not "all the way there" or "limited" in some way. The truth is precisely the opposite. But the more people use the tools, the more everyone wins. This is where you are needed.
All this talk might seem daunting. You know how to write, calculate, email. Here is how you can catch up:
Google has good training material
Your company may have even better material
Ask your team to show you. It may sound silly, but there will be people delighted in training you.
If you feel adventurous, this blog has a big archive.
Google Workspace took your company by storm. The pace of technology is accelerating and the adaptability skills you learn today by embracing Google will help you later. Think of Google as your training ground for future proofing.
Also, consider that your team expects you to work with Google Workspace. Most leaders have embraced it as a competitive advantage, as has the next generation being promoted into leadership roles.
Your leadership position has a formative aspect: Modern change management efforts target you, the leader, to get your behaviour to change. Your team looks past what you say to what you do - you inevitably set an example for the team. This is not just to ingratiate them with you, but for efficiency. For example, optimal communication: Can he be trusted to be on top of his email game? Does she "get" Chat? Do we need calls with them? The same plays out in word processors, spreadsheets, presentations, storage technology and so on.
Leading by example, of course, means to actually use the tools. Learning how to use the tools pays many times over.
The worst thing you can do is to abstain. Do not let the team decide which tool to use. Google Workspace shines when people are on the same page. If you permit a mixed environment, instead of having an orchestra, you will have decent musicians practicing over one another. With some musicians preferring pots and megaphones. Do not abstain, but take a stance and have your team stick to Google Workspace.
Best practice is to insist that your team submit all deliverables using Google Documents. Your meetings should be in Meet so you can take them on the go (or with clients) if required, or dial in, or record them. Whatever gets presented should be in Slides - it looks good, presenting in Meet is a breeze, nobody scrambles after the latest version. If someone loses the laptop, nothing is lost.
Every report should be in Docs so you can review it on your iPad, without sending emails. Analysis takes place in Sheets. Everything is stored in Drive (observe your business rules). The rule should be: The boss only accepts Google. This will do wonders for productivity in your team and will ignite their use of the tools. Your successor will inherit a well-oiled machine and your people will learn a lot about working as a true team (and have fun while doing it). Those smiling faces in the internet companies' ads are real, I see them every day.
Your policy will not go unchallenged, especially with new joiners or experts. It's up to you how you deal with that, but the fewer undocumented exceptions, the better. People may complain that they are not used to Slides, that Sheets lacks the formula of thisAndThat() used by 0.05% of data analysts - but after two weeks, they will have found workarounds and after three, they will not want to go back because it is just so much more efficient. Not-invented-here, siloing and hoarding problems will solve themselves.
Gather war stories of how your team was able to pull together and deliver something, outperform other teams and overcome challenges.
Finally, never tire to explain. Never tire to experiment, play with the new shiny buttons, be excited, because this is why we make all this fuss about Google Workspace: If this was just Outlook for Web 2021, nobody would care (nobody cared in the past!). But it's about being innovative, about being on our toes. It's software that is you instead of software you use once a week. If your team can use this space like a sparring arena to become faster, to create value, to train for the future, you are ready for the future.
This is why your company needs you, the leader, to go all in on Google Workspace and to drive adoption through the roof in your team, too. Google Workspace is a tool to make your team more successful. Use it to its fullest. Thank you for reading!