Last week, we looked at Google Workspace's impressive delegation capabilities. Today, we look at how everyone can make the best of delegation, even without executive assistants. Let's round out the discussion on delegation.
Turns out delegation is not just for executives, but a tool you and I can use. The two key ingredients:
You can delegate temporarily (by revoking delegation when no longer needed)
You can delegate partially - Google Workspace's incredible modularity allows delegating just parts of your world.
Of course, always respect confidentiality requirements before you delegate .
EAs and the people they support are the main beneficiaries of delegation. They are the reason why Google Workspace compartmentalizes delegation - working with many partners at once requires clean, sharp tools.
Executives typically delegate their calendar to EAs. Depending on the level of trust, workload and the executive's fluency in technology and personal information management, they will also delegate their mail and contacts.
Executive assistants usually keep Calendars open all day - often, they open several tabs and load different calendar layers for the people they work with.
When you are out on vacation and want someone to keep an eye on critical communication, you can delegate access to Gmail to someone from your team. You can agree that replies should not be sent from your account - but this might vacations less stressful for you, your team and your client.
Be sure you are not disclosing confidential material this way.
I know customers who re-utilize the accounts for interns - being the third incarnation of intern_42@company.com would make me feel mixed feelings and remind me of the Matrix. But they must have their reasons.
Perhaps another way to supervise interns would be to have them delegate their inbox to supervisors - where permitted, of course.
Coaching conversations might benefit from shared access, even if temporary. If you share your calendar, your coach might help you diagnose your workload over a month and give you tips on how to spend your time better.
Create a secondary calendar for your team so everyone can add reminders, deadlines, out-of-office days and anything else that glues you together. Remember that secondary calendars do not impact primary calendars (they are separate layers), so continue to use your normal calendar for meeting invitations.
Many families already use shared calendars for family duties. Perhaps you care jointly for kids (or elderly relatives) and need to be aware of their agenda. All of that is Calendar delegation - and when you delegate your private calendar to your work account, you increase control and flexibility without exposing that data to your colleagues. Your colleagues only see your primary calendar, after all.
You can delegate your private Gmail calendar to your work account. That will make it easier to manage both - without revealing the contents of your private life to your colleagues. Note that the inverse is not possible.
Google Workspace automatically shares company-internal contacts (the directory) - no need to share, everyone's got those. But it also creates contacts when you email a new contact.
Depending on your work and your team, it might make sense to share your contacts with them.
You can share contacts while you are out. If your team needs to be ready to reach out to certain people on your behalf, this is gold.
Since contacts are delegated separately from Gmail, consider sharing your contacts if you also share your emails with someone.
While Google Workspace's delegation beats other platforms, it is not perfect. Many people have told me these are the features they would like to see next:
It would be very helpful to delegate Drive (Gmail delegation already allows control over incoming attachments). And surface the delegate's results in Cloud Search.
Chat delegation also ranks highly - when someone is on the move, it is easy to miss messages (especially if the organization retains it for a short period of time), and if Chat should truly replace mail, delegation becomes a must.
As communication shifts from email to Chat, many executives would love their EAs to post on their behalf.
The post about delegation showed how different the mechanisms for delegation are: The entirety of Gmail and Contacts are delegated, but only one layer of Calendar. The menus look different, some methods require the delegate's consent and getting to delegated services works differently. Google seems to be standardizing the services, this might add a lot of value.
It would also be nice to control all delegation (incoming, outgoing, pending) in one place.
Gmail and Contacts have a single role: edit. Sometimes, that is too powerful to give out. It would be great to have a view privilege. This would enable people to delegate more and differentiate how much to trust different people.
After reading the delegation basics and these use cases for more delegation, you know everything! You are ready to delegate like there is no tomorrow and unlock a whole new level of collaboration. How about creating a team calendar today? Thank you for reading!
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