Next '19 is over and it was a blast! There were many great announcements, but I'd like to focus on the advances in Natural Language Processing. Teaching AI how to understand spoken words is becoming faster, cheaper and better.
For G Suite users, that means more ways to get assistance in your day-to-day work. Let's recap what is currently going on and how you can take advantage of it.
AI can understand complex phrases and how different phrases relate to each other.
Understanding phrases enables better translations.
Making out what the phrase is actually about and understanding how statements relate to each other enables sentiment analysis ("Positive opinion about the product, negative opinion about delivery time. Overall opinion slightly negative.")
All this happens at scale. You can analyze thousands of customer opinions to find the best or worst ones, correlations.
Faster and cheaper recognition means it can now be used for instant recognition of spoken words.
When you think about why the G Suite services are different than what people install on their laptops, a network effect comes to mind:
Drive is not just file storage, it enables secure sharing of almost everything
Groups is not just distribution lists, but access control and defining circles* of people for many applications
Keep is not just a notepad, it is also a supercharged clipboard for copying information around in G Suite
While the services above are great because they are doubly useful, Natural Language Processing is a layer that makes other services better.
NLP enables Gmail to email for you. And to correct the parts you still write yourself.
NPL automatically captions everything you say in Meet calls for people with hearing problems (or not fluent in your language).
NLP is behind the best chatbots - the ones that understand what you are saying and how you feel about what you are saying.
NLP enables better translations of Google Docs or G+ Google Current posts.
Behind the scenes, these services also help keep you and your data more secure.
Voice generation is the reverse and another layer that is being used in an increasing number of products, from the Google Assistant to the announcer when you are dialing in to a Meet.
It's true, you can only re-invent the word processor so many times. If you had feared the innovations would stop there - no worries. Reinventing the word processor was just the necessary ground work. As was rolling out closed captions in English, probably. Thank you for reading!